Information about our Delivery and Returns Policies
AlTurathia’s uses a variety of delivery methods to ensure the most efficient service is used for your order. All items are usually posted out using Royal Mail or by courier. Please allow 7 working days for UK delivery, after placing your order, however most orders are delivered within 2-3 working days. 13 working days should be allowed for delivery of orders placed abroad, however, most international orders are delivered within 7-10 working days. If an order is required to be delivered quicker than the stated days above please do contact us so we can advise of the extra cost for a faster delivery.
Orders received by 3 pm that are in stock will be despatched on the same day or by next working day. Once your order is placed, you will receive a confirmation email confirming that the item is in stock. If the item is out of stock you will be advised of when our new stock is expected and given the opportunity to continue with the order or cancel it.
Pickup from store
If you have chosen the option to pick up from the store at checkout please allow 24 hours before collecting your order. All items seen on our website are kept in storage which is away from the shop location.
Most our recorded deliveries by Royal Mail and courier require a signature so please ensure that someone is available to sign for the parcel upon delivery. If there appears to be any sign of damage to your parcel please make a note of this next to you signature ensuring you are specific about the damage. When placing an order we request that you provide us with a phone number so that you can be contacted quickly and easily should there be a query with your order.
How to track your order
We recommend that if you have not received your order within 7 working days you contact us on 02084703714 or via email on email@example.com so that we can track your order and resolve any problem with that delivery as quickly as possible.
When you place an order online with us we will send you an email acknowledgement that we have received your order. Once we have checked stock availability and prices we will confirm that your order has been dispatched. If a delivery is delayed due to stock availability or unforeseen circumstances we will contact you within 24 hours of receiving your order. We will then provide you with an estimated delivery date, and if this is unacceptable you may cancel your order. If you decide to cancel your order under these circumstances we will refund your card within 24 hours. We will also refund your card within 24hours of receiving an order if we are unable to supply the item due to pricing errors, stock availability or unforeseen factors.
Cancellations and returns
You can cancel your order at any time up to 7 working days following delivery. To do so please email us or write to us giving a brief outline of the reasons for which you are rejecting the goods. To cancel the order you must return the goods at your own expense ensuring that they are packaged adequately to prevent damage in transit. Once an item is returned back for refund you will be refunded the full amount of the returned item excluding delivery charges.